Reference

How pom77 Protects Your Account and Data

We built pom77 around your privacy and account security. Every deposit you make via DANA, OVO, GoPay or QRIS, every withdrawal you request, and every game session you…

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedWithdrawal verification in place
Explore Lobby Read FAQ
pom77 How pom77 Protects Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Questions

Live Chat Our support desk responds to legal inquiries and account disputes within 15 minutes during…
Email Support Send account or legal questions to [email protected] and expect a response within 4 hours.
Account Settings View your legal agreements, withdrawal history, and data-request options directly in your pom77 account…
SECURITY AND DATA CARE

How We Handle Your Information and Account Safety

Data Encryption

Every login, deposit and withdrawal is encrypted with TLS 1.3 protocol. Your payment details are never stored on our servers; each transaction uses a tokenized session that expires after completion, so your DANA, OVO, GoPay or QRIS credentials stay between you and your bank.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party advertisers track you across the web. You can disable non-essential cookies in your browser; essential cookies keep your account secure and cannot be turned off.

Account Retention

If your account is inactive for 12 months, we retain your account data but do not close it. You can reactivate by logging in. If you request deletion, we purge personal data within 30 days but keep transaction records for legal compliance for up to 7 years.

Data Access Requests

You can request a full export of your personal data, account history and game logs anytime via Settings > Privacy & Legal > Export My Data. We deliver the export in plain-text format within 5 business days at no cost.

Withdrawal Verification

Before any withdrawal processes, we verify your identity and bank account match our records. This step prevents fraud and ensures funds go only to your registered payment method. Verification typically takes under 10 minutes on desktop or mobile.

Dispute Resolution

If you dispute a transaction or have a legal concern, contact [email protected] with your account ID and transaction reference. We investigate within 48 hours and respond with findings and next steps, including reversal or reverification if needed.

Frequently Asked Questions About pom77 Legal Terms

You can request a full export of your personal data, game history and transactions anytime via your account settings. We deliver it within 5 business days. You also have the right to request corrections to any data we hold, or to request deletion where local law permits. Contact [email protected] for requests outside the self-service portal.

We do not store your DANA, OVO, GoPay or QRIS details after a transaction completes. Each payment session creates a temporary token that expires when the transaction is confirmed. Your bank details are never held on our servers. We retain only the transaction record for your audit trail and legal compliance.

You can request permanent account closure via Settings > Account Management > Close Account. Your balance will be withdrawn to your registered payment method within 24 hours. We then purge personal data within 30 days, but keep transaction records for up to 7 years as required by local legal standards.

We do not sell your personal data. We share information only where legally required (e.g., fraud investigation, tax reporting to local authorities) or with our payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions. All processors are bound by confidentiality agreements.

Report any transaction error to [email protected] within 48 hours with your transaction ID and account details. We investigate immediately and can reverse, correct or reverify the transaction within 24 to 48 hours. Reversals are credited back to your original payment method.

The complete terms of service, privacy policy and responsible-play resources are in your account under Settings > Legal & Policies. You can also email [email protected] to request a copy. We update policies quarterly and notify active players of material changes via in-app message.

Account access depends on local law. pom77 operates in regions where local law permits. To open an account, you must be of legal age in your jurisdiction and not on any local Account closure register. If you have questions about eligibility in your specific area, contact our support team for clarity before registering.

Related Pages

pom77 Indonesia About Us Register pom77 Login pom77 Casino