Answers to Your Data and Privacy Queries
Your account data is retained for three years after closure to meet local legal requirements. After that period, we delete your personal information. If you need your data removed sooner, email our privacy team and we will evaluate your request based on local law.
Deposits via DANA, OVO, GoPay and QRIS are processed by our secure payment partners. We do not store your full wallet or card number. All transactions are encrypted end-to-end, and our fraud system checks every deposit for unusual activity before it clears.
Yes. Log in to pom77, go to Settings, select Privacy, and choose Download My Data. Your full account record, login history, deposit and payout records will be emailed to you within five working days.
Only our account verification team, payment team and fraud-prevention specialists can access your details. Your name and game activity are never shown to other players. Support staff see only what they need to resolve your issue.
No. If you disable marketing emails in your account settings, we will not send you promotional messages. You can change this preference anytime in Settings. We do not sell your email to third-party marketers.
Go to Settings, select Profile, and update any wrong details yourself. If you cannot edit a field, contact our support team via live chat. We will verify the change and update your account within 24 hours.
We retain your deposit and payout records for five years to meet accounting and regulatory standards. You can view your full transaction history anytime in your account dashboard under Transactions. Request older records by emailing our support team.
